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How does an online consultation work?
1. After you have
researched information on your disease state and treatment options, you
enter our secure environment to select the conditions and associated medications
you would like routed to a physician licensed to practice in your locale.
2. Complete the first part of the consult form. This includes credit card,
demographic, and shipping information. You will be provided with a total
purchase amount and be allowed to confirm your decision to move forward
after reviewing and agreeing to the Waiver of Liability.
At this point, our system will verify your credit card information for
authorization purposes only. You will only be charged if and when the
physician approves your request. If your credit card is accepted, you
will be prompted to move on to the next step. Sometimes, technical difficulties
with online verification require us to manually authorize your credit
card. In these rare cases, your transaction may be delayed. You will be
notified in the process if there is a potential issue. 3. Complete the
second part of the consult form. This includes medical history, family
history, and specific questions concerning your condition(s) and the medication(s)
you are requesting. 4. Your physician will notify you via e-mail with
the outcome of your request, or may have further questions before making
a decision. If the doctor has additional questions for you, you will be
emailed and asked to log onto the secure server with your username and
password so you may communicate in confidence with your doctor. If you
are approved, the prescription will be routed to our affiliated pharmacy
to be filled 5. If you choose the pharmacy option, you will receive notification
via e-mail from our affiliated pharmacy when your prescription is shipped.
This will include a tracking number to allow you to easily track your
order online.
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Insurance Reimbursement and Receipts
The fees you pay for our online physician services may be reimbursed by
your health insurance plan. We can offer you some assistance in seeking
reimbursement. While we do not directly handle health insurance reimbursement
for our patients, we have provided to our patients an online printable
receipt. This receipt conforms to healthcare industry reimbursement guidelines
and may be used to seek reimbursement from your:
- Healthcare insurance provider, or
- Medical Savings Account that you may have through your employer.
Other than a printed receipt, we cannot offer any further assistance
with your reimbursement claim or any assurance that VirtualMedicalGroup.com
charges will be reimbursable. At the end of your visit, we will give you
instructions on how to print your receipt. A Special Note About Pharmacy
Reimbursement: If you receive a prescription from your consultation, you
it will be filled by our affiliate online pharmacy. Our pharmacy does
not file directly with insurance plans, but will provide you with a receipt
that you can file with your pharmacy benefits manager. Please note that
not all medications are covered by health insurance and that reimbursement
may not be for the full amount of the prescription.
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How do I refill my prescription?
Go to the link on the web site called "Refill Prescription"
You will need to log on using the user name and password you chose when
you had your original consultation. If you have forgotten your password,
please click here.
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How do I track my order?
Either go to the Federal Express web site directly (http://www.fedex.com/)
and enter your tracking number or click
here to logon and check your order status.
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Why do I get an error message when I try to submit
my consult?
To shop at this web site you need to have cookies enabled on your browser.
If your browser is Microsoft Internet Explorer, you can enable cookies
by selecting Internet Options from the View menu. This site works best
with Internet Explorer 4.01 and above. To obtain the most recent version
go to http://www.microsoft.com/windows/ie/.
If your browser is Netscape Navigator, you can enable cookies by selecting
Preferences from the Edit Menu and then choosing the Advanced category.
To obtain the most recent version of Navigator go to http://home.netscape.com/computing/download/index.html.
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What are your shipping rates and policies?
STANDARD AND EXPRESS SHIPPING You can have your order shipped via Ground
for $10, Second Day for $14, or Next Day for $25 (U.S. orders only). International
orders are shipped for a flat rate of $47. We occasionally offer specials
with free shipping options. P.O. BOXES If you choose to include a P.O.
box on your consult form, your order will be sent by the United States
Postal Service Priority Mail. Your package should arrive in three to five
business days. We cannot ship to international P.O. boxes. INTERNATIONAL
ORDERS We provide physician consultations, medication shipping and shipping
insurance to the following countries outside the US: We cannot ship to
international P.O. boxes. You may be charged additional fees (import duties
and taxes) above and beyond what is listed on our site when the package
reaches your country. These are added on in customs, are beyond our control,
and vary from country to country. You should contact your local customs
office if you have further questions of what these fees will be. APO/FPO
U.S. MILITARY ADDRESSES All orders with APO/FPO U.S. military addresses
will be sent by the United States Postal Service Priority Mail. SHIPPING
INSURANCE We recommend that you purchase shipping insurance on all orders
valued over $100. Insurance is not available on orders sent via the United
States Postal Service.
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Are online credit card transactions safe?
We guarantee that every transaction you make will be 100% safe. The basis
of our business is securing the connection between you and your doctor
so that you may communicate securely with confidence. We have invested
in a totally secure environment both technologically and including the
phsycial location of our servers. Our automated processing setup through
CyberCash ensures that, in virtually transaction, none of our staff associated
with your transaction even sees your credit card information. If you prefer,
you may call our toll free line at 800-200-5202 to process your transaction.
We require that you confirm all your non-credit card information via a
link we send to your designated email address. Your information is never
exposed via email. To confirm your health history and condition specific
health data, you will be asked to log onto our secure url.
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Which credit cards are accepted?
We accept Visa, MasterCard, and Discover.
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When are credit cards charged for an order?
Your credit card is charged after the doctor has approved your request
and the prescription has been filled (if applicable). Your credit card
will not be charged if the physician denies your request.
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How can I contact you?
We are available by phone toll-free Monday- Saturday.
Monday thru Friday 9am-6pm: 1-800-200-5202
Monday thru Friday 6:00 pm- 8:30 pm: 1-888-711-3218
Saturday 9am-5pm: 1-888-711-3218
* all times are Eastern
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