How does an online consultation work?

1. After you have researched information on your disease state and treatment options, you enter our secure environment to select the conditions and associated medications you would like routed to a physician licensed to practice in your locale.

2. Complete the first part of the consult form. This includes credit card, demographic, and shipping information. You will be provided with a total purchase amount and be allowed to confirm your decision to move forward after reviewing and agreeing to the Waiver of Liability.

At this point, our system will verify your credit card information for authorization purposes only. You will only be charged if and when the physician approves your request. If your credit card is accepted, you will be prompted to move on to the next step. Sometimes, technical difficulties with online verfication require us to manually authorize your credit card. In these rare cases, your tranaction may be delayed. You will be notified in the process if there is a potential issue.

3. Complete the second part of the consult form. This includes medical history, family history, and specific questions concerning your condition(s) and the medication(s) you are requesting.

4. Your physician will notify you via e-mail with the outcome of your request, or may have further questions before making a decision. If the doctor has additional questions for you, you will be emailed and asked to log onto the secure server with your username and password so you may communicate in confidence with your doctor. If you are approved, the prescription will either be routed to our affiliated pharmacy to be filled or called to the pharmacy of your choice, depending on which option you chose.

5. If you choose the pharmacy option, you will receive notification via e-mail from our affiliated pharmacy when your prescription is shipped. This will include a tracking number to allow you to easily track your order online.

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Insurance Reimbursement and Reciepts

The fees you pay for our online physician services may be reimbursed by your health insurance plan. We can offer you some assistance in seeking reimbursement.

While we do not directly handle health insurance reimbursement for our patients, we have provided to our patients an online printable receipt. This receipt conforms to healthcare industry reimbursement guidelines and may be used to seek reimbursement from your:

• Healthcare insurance provider, or
• Medical Savings Account that you may have through your employer.

Other than a printed receipt, we cannot offer any further assistance with your reimbursement claim or any assurance that VirtualMedicalGroup.com charges will be reimbursable.

At the end of your visit, we will give you instructions on how to print your receipt.

A Special Note About Pharmacy Reimbursement: If you receive a prescription from your consultation, you may have it filled by our affiliate online pharmacy or we will call it in to your local pharmacy. Our pharmacy does not file directly with insurance plans, but will provide you with a receipt that you can file with your pharmacy benefits manager. Please note that not all medications are covered by health insurance and that reimbursement may not be for the full amount of the prescription.

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How do I refill my prescription?

Go to the link on the web site called "Refill Prescription" You will need to log on using the user name and password you chose when you had your original consultation. If you have forgotten your password, please click here.

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If your browser is Microsoft Internet Explorer, you can enable cookies by selecting Internet Options from the View menu.  This site works best with Internet Explorer 4.01 and above. To obtain the most recent version go to http://www.microsoft.com/windows/ie/.

If your browser is Netscape Navigator, you can enable cookies by selecting Preferences from the Edit Menu and then choosing the Advanced category. To obtain the most recent version of Navigator go to http://home.netscape.com/computing/download/index.html.

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What are your shipping rates and policies?

STANDARD AND EXPRESS SHIPPING

You can have your order shipped via Ground for $10, Second Day for $14, or Next Day for $25 (U.S. orders only). International orders are shipped for a flat rate of $47. We occasionally offer specials with free shipping options.

P.O. BOXES

If you choose to include a P.O. box on your consult form, your order will be sent by the United States Postal Service Priority Mail. Your package should arrive in three to five business days. We cannot ship to international P.O. boxes.

INTERNATIONAL ORDERS

We provide physician consultions, medication shipping and shipping insurance to the following countries outside the US:

We cannot ship to international P.O. boxes. You may be charged additional fees (import duties and taxes) above and beyond what is listed on our site when the package reaches your country. These are added on in customs, are beyond our control, and vary from country to country. You should contact your local customs office if you have further questions of what these fees will be.

APO/FPO U.S. MILITARY ADDRESSES

All orders with APO/FPO U.S. military addresses will be sent by the United States Postal Service Priority Mail.

SHIPPING INSURANCE

We recommend that you purchase shipping insurance on all orders valued over $100. Insurance is not available on orders sent via the United States Postal Service.

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Are online credit card transactions safe?

We guarantee that every transaction you make will be 100% safe. The basis of our business is securing the connection between you and your doctor so that you may communicate securely with confidence. We have invested in a totally secure environment both technologically and including the phsycial location of our servers. Our automated processing setup through CyberCash ensures that, in virtually transaction, none of our staff associated with your transaction even sees your credit card information.

If you prefer, you may call our toll free line at 800-200-5202 to process your transaction. We require that you confirm all your non-credit card information via a link we send to your designated email address. Your information is never exposed via email. To confirm your health history and condition specific health data, you will be asked to log onto our secure secure.

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Which credit cards are accepeted?

We accept Visa, MasterCard, Discover, and American Express.

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When are credit cards charged for an order?

Your credit card is charged after the doctor has approved your request and the prescription has been filled (if applicable).  Your credit card will not be charged if the pysician denies your request.

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How can I check the status of my order? Go to the link on the web site called "Check Order" You will need to log on using the user name and password you chose when you had your original consultation. If you have forgotten your password, please click here .

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